Refund policy

At Zaratha, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return policy — you have 30 days from the date your order arrives to request a return.

✅ No Restocking Fees – You will receive a full refund for eligible returns 

Eligibility for Returns

To qualify for a return:

  • Item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Returns must be requested and approved before sending items back.

How to Start a Return

  1. Email us at support@zaratha.shop to request a return.
  2. Once approved, we will provide the return address and detailed return instructions.
  3. Customers are responsible for return shipping costs.

Return address

Zaratha

45A Pasture Rd,

 Goole

 DN14 6BP, UK

Important: Returns sent without prior approval will not be accepted.

Damages & Issues

  • Please inspect your order upon arrival.
  • Contact us immediately if your item is defective, damaged, or you received the wrong item.
  • For damaged or defective products, email support@zaratha.shop so we can evaluate and resolve the issue quickly.

Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have questions about whether your item is eligible for return, please contact us before purchasing.

Exchanges

To exchange an item:

  • Complete a return for your current item.
  • Once your return is approved, place a new order for the desired product.

Refunds

  • After we receive and inspect your return, we will notify you if your refund is approved.
  • Approved refunds will be issued to your original payment method within 10 business days.
  • Please allow extra time for your bank or credit card provider to process the refund.
  • If 15 business days have passed since approval and you have not received your refund, contact us at support@zaratha.shop.

Contact Information

Business Name: Zaratha

Business Address: 45A Pasture Rd, Goole DN14 6BP, UK

Email: support@zaratha.shop

Phone: +44 7397 058753